Intervention hourly rates

Hourly rate for Customers with a maintenance contract:

hourly rate

Standard (hourly rate for intervention or inactivity wait for a single technician)

45,00 + VAT

Ordinary technical support and maintenance activity
+ 50% for interventions carried out on working days after 7.00 pm
+ 100% for interventions carried out on holidays
Hourly rate for Customers without a maintenance contract:

hourly rate

Standard (hourly rate for intervention or inactivity wait for a single technician)

55,00 + VAT

Ordinary technical support and maintenance activity
+ 50% for interventions carried out on working days after 7.00 pm
+ 100% for interventions carried out on holidays
Minimum billable intervention is one hour regardless of the actual time of the intervention.
Call right
The cost of the call right at the customer’s premises is calculated as one hour of standard assistance (€ 45 with a maintenance contract/€ 55 without a maintenance contract – costs are VAT exluded).
Moving from our office to the customer’s location
For trips over 30 km from our headquarters in Vigevano/Italy the travel time (one way) is considered working time (€ 45/hour with contract – € 55/hour without contract). Travel expenses will be applied over 30 km from our headquarters in Vigevano/Italy at a cost of Euro 0.6 / km (one way) for travel by car (costs are VAT exluded).

In case of use of different transport system (air, train or ferry) the costs will be reimbursed with documented receipts.

In case of overnight stay a daily charge of € 125.00 + VAT will be charged.

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+39 0381 681907

Repair and maintenance interventions are performed throughout Europe, billed on the above prices.